Serving Greater Cincinnati & Northern Kentucky

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We’re excited to announce that our online customer portal is fully functional to better serve you.

View payments and service history

Request estimates and service calls

Make secure online payments

Set up autopay for scheduled payments

Get pest prevention tips

To enroll your account online you’ll need to:

  1. Visit our website “
  2. Click on the “my account” tab
  3. Under the “Sign In” section on the right side of the screen click the “Create New Account” button
  4. At this point, you’ll need to enter your customer #, Street # (do not enter your street, just your street #), Zip code and then the email you wish to use to access your account
  5. You’ll need to access your email that you registered with. You should receive a confirmation email from customerportal@surething. Click the link in this email and you’ll be redirected to finish your registration.
  6. Create a password for your account. You should be redirected to your newly created customer portal page. (If you’re not redirected you’ll need to go back to the “my account” tab on our webpage and sign in from there using your email and newly created password.)

If you have any questions about registering your account or run into any issues please reach out to Corbin at 513.247.0030.

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